New Patients

If possible, take the time to schedule your appointments in advance and complete your new patient intake form prior to your first appointment. This will ensure that you receive and retain the time slot that is best for you. The link to this form is provided when you book your first appointment. Please bring copies of any information you have received from another practitioner or health care provider (MRIs, bloodwork, etc.) that is pertinent to your history. If you need to change an already scheduled appointment, please do so as soon as possible. If you are unsure of your appointment time, please call the office to confirm it. 

How to Prepare for Your First Visit

Try to arrive 5 or 10 minutes before your appointment to give yourself a chance to relax. Comfortable, loose clothing should be worn that can be pulled above the knees and elbows. Try to avoid the following:

  • Eating a large meal within one hour of your appointment
  • Fasting for more than six hours before your appointment
  • Alcohol, tobacco, food or drinks that color your tongue (such as coffee) immediately prior to treatment
  • Vigorous exercise within the hour before treatment

Payment and Insurance:

We accept cash, personal checks, and credit cards. Payment is expected at the time of your visit. Please see our page under resources for the most up to date information regarding insurance reimbursement. 

Cancellation Policy:

Because initial appointments require extra time and time slots are tightly scheduled, we require new patients to provide 48 hours notice for cancellations. If you have missed an appointment with less than 48 hours notice, you will be responsible for the entire office visit fee. Thank you for your understanding.

For established patients, we require at least 24 hours notice to cancel an appointment. If you have missed or rescheduled an appointment with less than 24 hours notice, you will be responsible for the entire office visit fee. If you find that you are running late for your appointment, please give the office a call to let us know. We will do our very best accommodate you.

Acupuncture Safety:

As required by Pennsylvania law all practitioners are certified in Clean Needle Technique by the National Commission for the Certification of Acupuncture and Oriental Medicine (NCCAOM). We only use sterile, single use, disposable needles, which are discarded into bio-hazardous waste containers immediately upon removal. 

Herbal Safety:

The State of Pennsylvania has a separate license for acupuncturists who are certified to practice Chinese herbology by the NCCAOM. All of our practitioners have attained that distinction (L.OM) and are up to date on the safe handling and dispensing of Chinese medicinals. All of the companies we order customized formulas from utilize herbs that are tested for bacteria, mold, heavy metals and pesticides. Batch tracking of raw and granular extracts is maintained as well. Any prepared formulas are manufactured according to strict Current Good Manufacturing Practicies (cGMP). 

Sanitation:

We believe that in order to relax properly you need to have a clean environment. A sink for hand washing is readily available outside of the treatment room and waiting room. Hand sanitizer is available in every treatment room. Linens are laundered daily and any table paper is replaced between every patient. All reusable equipment is sterilized utilizing the appropriate solution for their composition after every use. We currently utilize hypochlorous acid to disinfect all non-porous surfaces.